Receiving Calls in MoeGo
💻 Desktop
Incoming calls will appear at the top-right of the MoeGo interface. When answering the call, the staff can review client/pet details, and directly schedule appointments:
Auto-display the client profile if the number matches an existing client.
Create a new client profile if the number is not recognized.
During the call, staff can still message clients, such as sending intake forms, vaccine information, or agreements for clients to sign before appointments.
The calling section is equipped with a number pad, allowing staff to enter DTMF (Dual Tone Multi-Frequency) when calling back.
📱 Mobile App
With calling access enabled, incoming calls will display at the top of the app. Clicking on the call:
Auto-displays the client profile if the number matches an existing client.
Creates a new client profile if the number is not recognized.
Making Calls From MoeGo
You can only make calls to clients with profiles created in MoeGo.
💻 Desktop
Use the calling widget to make calls to clients. You can initiate calls from:
Message Threads
Client Profiles
Appointment Details
📱 App
Similar to the desktop experience, you can make calls directly from the app.
