đ Growth plan and above only: This feature is available on the Growth plan and above.
The Abandoned bookings list is the working queue for incomplete Online Booking attempts. It helps your team understand who stopped, where they stopped, and what information is available before making contact.
Use this workflow to find the right record and review its captured booking details.
Open the list
Go to Online Booking: Select Online Booking from the left navigation.
Select Abandoned bookings: The page opens with the Abandoned status selected.
Check the badge: The red badge counts records currently in Abandoned status. It does not include Contacted or Recovered records.
Find the right record
Use search: Search by client name, pet name, address, or phone number.
Add filters: Select Add filter(s) or All Filters, depending on your current page version.
Choose a filter: Filter by client type, abandoned step, status, abandoned date, or last contact time.
Review the results: Clear or adjust filters if the expected record does not appear.
đĄ Tip: An abandoned attempt normally appears after the one-hour cutoff. If the pet parent left recently, check again after the cutoff before treating the record as missing.
Review the captured details
Open a record: Select the abandoned date or abandoned step.
Review client information: Check the identity and contact details that were captured.
Review pet information: Check the available pet, breed, weight, vaccine, and health information.
Review booking information: Check the care type, services, staff, date, time, notes, and other answers that were captured.
Confirm what is still needed: Fields may be incomplete because the pet parent stopped before finishing the booking.
đ Note: The detail view can show information that is not displayed in the list, including questionnaire answers. Review the record before contacting the pet parent or creating an appointment.
Export the list
Select Export: Download the Abandoned bookings data as an Excel file.
Review the file: The export contains the location's full available list, not only the records shown by the current filters.
Limitations
The standard list shows the latest 30 days.
Each location has its own list. An all-location staff permission does not combine records from every location into one list.
A record can be absent because the attempt is still inside the one-hour cutoff, did not reach an eligible step, is outside the 30-day window, is filtered out, or belongs to another location.