Pet parents can choose whether to receive service-related and marketing notifications when using your Online Booking portal. MoeGo ensures communication preferences are always collected in a compliant, transparent way.

When a new pet parent signs up or an existing client login in to Online Booking, a notification pop-up will appear asking them to:

This step is optional — pet parents can skip it and continue with their booking.

📌 Once the selection is submitted, MoeGo will automatically save the pet parent’s communication preferences for future messages.

If pet parent has not opted into service-related SMS in the previous step, MoeGo will prompt this again.

After a client books an appointment, a second pop-up will appear if there are notification types they have not opted in to, based on the settings in their client profile. This pop-up will prompt the client to review and enable any notifications they have not yet selected.

The pop-up will appear after each booking until the client completes their notification preferences.

Note: This feature is expected to be available around January 16.

Pet parents can change notification preferences at any time:

Go to Online Booking > Client Portal > Communication Settings, and update the preference. Changes update instantly across all MoeGo messaging.

From there, they can toggle:

Changes made here apply immediately and sync across all MoeGo communication channels.