Pet parents can choose whether to receive service-related and marketing notifications when using your Online Booking portal. MoeGo ensures communication preferences are always collected in a compliant, transparent way.
When Signing Up
When a new pet parent signs up through Online Booking, a pop-up will appear asking them to:
Enable notifications
Choose preferred communication method (SMS/Email)
It is optional — they may skip and continue booking.
📌 Once submitted, MoeGo automatically saves their communication preferences.
When Signing In (Returning Users)
If a returning pet parent has not opted into service-related SMS, MoeGo will prompt them again before payment after booking.
The reminder appears once every 30 days
Ensures they receive important updates, including:
Appointment confirmations
Cancellations or rescheduling
Reminders
Manage Preferences in Client Portal
Pet parents can change notification preferences at any time:
Go to Online Booking > Client Portal > Communication Settings, and update the preference. Changes update instantly across all MoeGo messaging.
From there, they can toggle:
Service-related notifications (SMS/Email)
Marketing notifications (SMS/Email)
Changes made here apply immediately and sync across all MoeGo communication channels.
