š Growth and Ultimate only: This feature is available on the Growth and Ultimate plans.
MoeGo is the first in the pet industry to integrate with Reserve with Google.
Reserve with Google adds a booking button to your Google Business Profile, helping customers access your MoeGo online booking page from Google Search and Maps. It supports grooming, boarding, and daycare businesses, including facilities that offer only boarding or daycare.
This article explains the requirements, how to connect your business, and how to check your connection.
What your customer will see:
Before you begin
Make sure your business meets these requirements:
Google Business Profile: You have claimed your business on Google. If needed, claim your business on Google.
Visible business address: Your Google Business Profile displays your business address to customers. This requirement also applies to mobile grooming businesses.
Matching business details: Your physical address and phone number in MoeGo match your Google Business Profile.
Accurate business category: Your Google Business Profile category accurately describes your business. Follow Googleās guidance on choosing a business category.
Online booking enabled: Your MoeGo online booking page is published and available to customers. The services you want customers to book are enabled for online booking.
š” Note: Boarding and daycare facilities do not need to offer grooming to use this integration. Google still determines whether your business profile meets its eligibility requirements.
š Note: Do not manually add your MoeGo online booking link to your Google Business Profile when using this integration. An existing link to the same booking site can prevent the integrationās booking button from appearing.
Connect your Google Business Profile
Go to Online Booking > Settings > Overview > Integrations > Reserve with Google.
Click Get Started.
Check your physical address: Confirm that the address in MoeGo matches your Google Business Profile.
Check your phone number: Confirm that the phone number in MoeGo matches your Google Business Profile.
Click Edit if you need to update your details: Make the changes on the business settings page.
Click Confirm and Enable when your business details are correct.
Check your connection
The booking button can take up to 72 hours to appear on Google.
You will receive a notification when the connection is completed or fails. You can also check the connection status in your MoeGo online booking integration settings.
Once connected, customers can select the booking button on Google to open your MoeGo online booking page. They continue through your online booking process for the services you offer, including boarding and daycare.
If the booking button does not appear
If more than 72 hours have passed, check the connection status in MoeGo.
If the connection was unsuccessful:
Check your physical address: It must match your Google Business Profile.
Check your address visibility: Your business address must be visible to customers on Google.
Check your phone number: It must match your Google Business Profile.
Check your business category: It must accurately describe your business and meet Googleās eligibility requirements.
If the connection was successful:
Check the booking links on your Google Business Profile: An existing MoeGo booking link, or a link with the same domain, can prevent the booking button from appearing.
Check your business category: Make sure it accurately describes your business.
If the button still does not appear, contact MoeGo Support for help checking the connection.
Update your business details
Go to Online Booking > Settings > Booking site > Integrations > Reserve with Google.
Click Edit: This opens Settings > Business.
Update your physical address or phone number.
Your updated details will appear in your Reserve with Google settings. Keep these details consistent with your Google Business Profile.
Disconnect Reserve with Google
Go to Online Booking > Settings > Booking site > Integrations > Reserve with Google.
Click Edit.
Click Disable.
The booking button can take up to 72 hours to disappear from your Google Business Profile.
FAQ
Q: Can mobile grooming businesses use Reserve with Google?
A: Yes. Your business address must be visible to customers on your Google Business Profile, and your business must meet the other setup requirements. See Eligibility for Using Reserve with Google.
Q: Can I use Reserve with Google if my business only offers boarding or daycare?
A: Yes. Boarding-only, daycare-only, and combined boarding and daycare facilities are supported. Your business must meet the requirements listed above, and your boarding or daycare services must be available through MoeGo online booking.
Q: Do customers book directly on Google?
A: The booking button opens your MoeGo online booking page. Customers continue their booking there.
Q: Can I use Reserve with Google with multiple locations?
A: Yes, you can use Reserve with Google with multiple locations.