There are two ways to handle card payments in MoeGo.
| MoeGo Pay | An outside card system |
Where the card is charged | Inside MoeGo | In your other system |
What MoeGo records | The full transaction, connected to the client and appointment | A payment record you enter yourself |
Reconciliation | Automatic | Manual, by hand |
We recommend MoeGo Pay. It's what MoeGo is built to run on — when payments happen inside MoeGo, your bookings, checkout, and reporting all reference the same transaction, and features like card on file, deposits, and pre-authorization become available to you.
For the full picture of what that unlocks, see How MoeGo Pay powers your business.
Ready to set it up? See Set Up MoeGo Pay.
Taking payments outside MoeGo
You can charge a client through another system and record the payment in MoeGo so your books stay complete. The charge happens there; the record lives here.
How to record it
Charge the client in your other system
In MoeGo, open the appointment or invoice
Mark it as paid using a custom payment method — for example cash, other, or a method you've named yourself
📝 Note: Payments processed outside MoeGo do not sync automatically. Nothing appears in MoeGo until you record it, so this step has to happen every time or your reports will under-count.
What changes when charges happen elsewhere
These features rely on MoeGo processing the payment, so they're unavailable for charges taken outside the system:
Card on file — no stored card, so every checkout starts from scratch
Pre-authorization — no hold before the appointment, so a last-minute cancellation can't be recovered against
Deposits and prepayment at online booking — clients can't pay when they book
Automatic reconciliation — MoeGo has a payment amount but no transaction detail behind it, so your MoeGo totals and your other system have to be matched by hand
Refunds, disputes, and chargebacks also stay in the system that processed the charge. MoeGo can't refund a payment it didn't take, and a disputed charge is handled entirely by your other provider.
Can I connect my existing card system to MoeGo?
No — outside card systems don't integrate with MoeGo. Charges taken elsewhere have to be recorded manually as described above.
Which should I choose?
If you want your payments, appointments, and reporting to work as one system — and you want access to card on file, deposits, pre-authorization, and dispute support — use MoeGo Pay.
If you record payments manually, MoeGo still tracks what you were paid. You'll just be maintaining two systems and reconciling them yourself.
Questions about what fits your business? Reach out to support and we'll walk through it with you.