Pet Parent Portal is MoeGo's self-service experience for pet parents. It gives your clients 24/7 access to their relationship with your business, including appointments, pet profiles, report cards, agreements, communication preferences, payment methods, and more, with no staff involvement required.
Availability
Pet parents can access this experience in two ways:
Access method | Status |
Online Client Portal (Web) | The Client Portal is available to all Boarding & Daycare or multi-care type businesses. 🚩 For grooming-only businesses, access is currently in beta — contact your account manager to request it. |
MoeGo pet parent app | Some clients are moving from the older MoeGo pet parent app, see details 👈 |
Both access methods are designed to help pet parents self-serve instead of calling or texting your team for basic updates.
How clients access the portal
Clients can access Pet Parent Portal from web or mobile app:
Web portal: Clients open your business's online booking link in a browser.
MoeGo pet parent app: Clients download the MoeGo pet parent app.
In both method, they verify their identity using the phone number on file — no separate account creation is needed. The portal loads their own data: their pets, appointments, agreements, and payment methods.
Learn more about How to share the portal with your clients 👈
What your clients can do in the portal
The portal is organized into sections. Each one handles a specific part of the client relationship:
Section | What clients can do | Benefit to your business |
Appointments | View upcoming and past appointments, statuses, and service details | Fewer "is my appointment confirmed?" calls |
Pets | View pet profiles and add new pets | Clients keep their own pet data up to date |
Report Cards | View service report cards and photos you've sent | High-delight feature that drives loyalty and referrals |
Agreements | Sign unsigned agreements and view previously signed ones | Eliminates paper; signatures are stored permanently |
Communication | Update their notification channel preferences (SMS, Email, Auto Call) | Reduces opt-outs; clients manage their own preferences |
Payment | Add payment cards and history | Clients enter their own card details — your staff never handles raw card data |
Group Classes (if enabled) | View pending, upcoming, and past class sessions | Reduces enrollment confusion and no-shows |
Packages (if enabled) | View purchased packages and remaining balance | Reduces client confusion about package credits |
Membership (if enabled) | View active membership plan, status, and billing cycle | Increases perceived value of recurring plans |
📝 Note: The exact sections a client sees may vary depending on whether they access the portal from web or app, your business type, and which features are enabled for your account.
Group Classes, Packages, and Membership sections only appear in the portal when your business has those beta features active. Contact support to check eligibility for your account.