Pet Parent Portal is MoeGo's self-service experience for pet parents. It gives your clients 24/7 access to their relationship with your business, including appointments, pet profiles, report cards, agreements, communication preferences, payment methods, and more, with no staff involvement required.
Availability
Pet parents can access Pet Parent Portal through the web or the MoeGo Pet Parent App. Both access methods are designed to help pet parents self-serve instead of calling or texting your team for basic updates.
Both options provide the same supported sections and capabilities, but their availability and setup are different.
Access method | Status |
Online Client Portal (Web) | The Client Portal is available to all Boarding & Daycare or multi-care type businesses. 🚩 For grooming-only businesses, access is currently in beta — contact your account manager to request it. |
MoeGo pet parent app | Currently available only to businesses included in the app rollout, including businesses moving clients from the legacy MoeGo pet parent app. 🚩 If your business is enabled, Pet Parent App and your invitation code will appear under Settings > Integration. |
⚠️ Important: Downloading the app does not automatically give a business access. An invitation code is only available to businesses that have been enabled.
App eligibility does not affect your Online Client Portal (Web) access.
How clients access the portal
How clients get started depends on which access method they use:
Online Client Portal (Web): Clients open your business’s online booking link in a browser.
MoeGo Pet Parent App: Enabled businesses share their invitation code and the new app download link with their clients.
For both options, clients enter the phone number registered with your business and verify it using a one-time SMS code. They do not need to create a separate account.
After signing in, their pets, appointments, agreements, payment methods, and other available information appear automatically.
Learn more about How to share the portal with your clients 👈
What your clients can do in the portal
The portal is organized into sections. Each one handles a specific part of the client relationship:
Section | What clients can do | Benefit to your business |
Appointments | View upcoming and past appointments, statuses, and service details | Fewer "is my appointment confirmed?" calls |
Pets | View pet profiles and add new pets | Clients keep their own pet data up to date |
Report Cards | View service report cards and photos you've sent | High-delight feature that drives loyalty and referrals |
Agreements | Sign unsigned agreements and view previously signed ones | Eliminates paper; signatures are stored permanently |
Communication | Update their notification channel preferences (SMS, Email, Auto Call) | Reduces opt-outs; clients manage their own preferences |
Payment | Add payment cards and history | Clients enter their own card details — your staff never handles raw card data |
Group Classes (if enabled) | View pending, upcoming, and past class sessions | Reduces enrollment confusion and no-shows |
Packages (if enabled) | View purchased packages and remaining balance | Reduces client confusion about package credits |
Membership (if enabled) | View active membership plan, status, and billing cycle | Increases perceived value of recurring plans |
📝 Note: The Web and App experiences provide the same supported sections and capabilities. The exact sections a client sees may vary based on your business type and the features enabled for your account.