The Saved Replies feature in Message Center allows you to quickly respond to common customer questions and scenarios.

You can create and customize templates for:

Business hours
Greeting messages
Agreement signing
Appointment reminders
Invoice payment links
And more

Save time, stay consistent, and respond professionally with just a few clicks.

🖥️ Desktop

Access Saved Replies in Chat Box

Go to Message Center.
Open an existing chat.
In the message box (bottom right corner), click the Saved Replies icon.
The Saved Replies panel will open on the right side, where you can:
- Create new templates
- Edit or delete existing templates
- Search saved replies

You’ll see two sections in the panel:

Custom

Create and manage your own templates.

Click Add New to create a template.
Hover over an existing template to edit or delete it.

System

Manage built-in system templates:

Send ETA
Send Invoice to Pay Online

Note: Appointment-related system templates cannot be sent directly from Message Center. They must be sent from the corresponding appointment section.

System Templates Overview

Send ETA

Designed for mobile businesses.

Sends estimated time of arrival to customers.
Only available on the MoeGo App.

Send Invoice to Pay Online

Available if MoeGo Pay is enabled.

Used when sending an online invoice link for customers to pay.
Includes a system placeholder: {payOnlineLink}

⚠️ Important: Do not edit or delete {payOnlineLink}. This placeholder automatically inserts the customer’s payment link.

How to Use Custom Saved Replies (Desktop)

Click a custom template.
The message will automatically populate in the message box.
You can:
- Send it directly
- Edit it before sending

System templates cannot be sent from this panel. They must be triggered from their designated system section.

Create & Edit Custom Templates (Desktop)

Under Custom > Add New:

Enter a Title
Enter your Message Content
Add optional elements:

Emoji

Insert emojis directly into your template.

Variables (Placeholders)

Variables automatically insert real customer or appointment data.

Available variables include:

Next appointment date & time
Next appointment pet & service
Last appointment date & time
Last appointment pet & service
Service category
Store name
Client first name
Client last name
Pet name
Client address
Marketing consent link

Insert Links

You can also add system-provided links:

Online booking link
Agreement link
Submit intake form link
Upcoming appointments link
Pet parent app download link (closed beta)
Subscribe memberships link (beta)
Save a card on file link

Edit System Templates (Desktop)

System templates have a different set of available variables.

Send ETA Variables

{appointmentDate}
{startDayOfWeek}
{endDayOfWeek}
{appointmentTime}
{appointmentEndDate}
{appointmentEndTime}
{appointmentStaffName}
{petName}
{pet&Service}
{pet&ServiceCategory}
{storeName}
{businessEmail}
{businessPhoneNumber}
{clientFirstName}
{clientLastName}
{pet(s)}
{petParentAppDownloadLink}

Send Invoice to Pay Online

Includes all ETA variables plus:

{payOnlineLink}

📱 App Version

Create & Edit Saved Replies (App)

Open Message Center from the left menu.
Tap the “+” button (bottom left).
Scroll right and tap Saved Reply.
Switch between:
- Custom
- System

Custom Section

Tap Add New to create a template.
Tap Edit to update an existing one.

You can add:

Online booking link
Agreement link
Submit intake form link
Upcoming appointments link
Pet parent app download link (closed beta)
Request card info link

Tap Add Variable to insert:

Appointment details
Client information
Pet details
Store information
Marketing consent link

System template editing on the app works the same as desktop.

Using Saved Replies in Mass Text

🖥️ Desktop

Go to Message Center > Mass Text
Select your client group.
Click Next to go to the Send Mass Text page.
Click the Saved Replies icon in the text box toolbar.

📱 App

Go to Message Center
Tap the top-right + button
Select Mass Text
Choose recipients
On the Send Mass Text page, scroll right to find the Saved Replies icon in the toolbar.

How to Use System Saved Replies

System replies must be sent from their designated workflow.

Both Send ETA and Send Invoice to Pay Online:

Are counted as two-way messages
Are not auto-messages
Therefore, they are not managed under auto-message settings

Send ETA (App Only)

Open the appointment.
Tap the contact icon.
Select Send ETA.
You will be redirected to Message Center.
Edit (if needed) and send.

Send Invoice to Pay Online

When sending an invoice:

A pop-up will ask if you’d like to send it via message or email.
You can:
- Edit the message content
- Choose which contact number to send to (if multiple contacts exist)

Editing here only affects this specific message and does not change your saved template.