š Alpha: This feature is currently in alpha and limited to select accounts. Weāll reach out if your account qualifies.
Service Charges let you add fees ā like travel fees or admin fees ā that can apply automatically at checkout. See Setting Up Service Charge & Custom Fees ā for the full setup guide.
This article explains how to exclude specific services from an auto-applied Service Charge ā so appointments like Membership Baths arenāt charged a fee that shouldnāt apply to them.
How It Works
Excluded Services is only available for fees set to Each Appointment with Auto-Apply During Checkout turned on.
The service list shown is filtered to match the feeās care type.
If an appointment includes any excluded service, this fee is skipped for the whole appointment ā even if the appointment also includes services that arenāt excluded.
Each feeās Excluded Services list works independently. Excluding a service from one fee doesnāt affect any other fees on the same appointment.
Setting Up Excluded Services
Open a Service Charge: Go to Settings > Services > Service Charges and open (or create) a fee with Applicable to: Each Appointment and Auto-Apply During Checkout turned on.
Select Excluded Services: In the Excluded Services field, choose the services that should never trigger this fee.
Save: Save the Service Charge. The exclusion applies the next time a matching appointment is checked out.
š Note: During Alpha, this option only appears for whitelisted accounts.
Limitations
Only available for fees set to Each Appointment with Auto-Apply turned on ā not for Each Pet fees or fees added manually.
Currently in Alpha and limited to whitelisted accounts.
Not yet available for Boarding & Daycare Custom Fees or in the mobile app configuration screens.