Feeding and medication fees are part of MoeGo's pricing rules for Boarding & Daycare.
They let you automatically apply extra charges when a pet's stay includes special feeding requests (such as owner-provided food) or medication administration — so these services are always reflected in the invoice without manual adjustments.
This feature is currently in beta. Contact your account manager for access.
This article covers how to set up feeding charge rules and medication charge rules.
How it works
When an appointment is created, MoeGo checks the feeding and medication instructions on that appointment. If a matching pricing rule is active, the fee is automatically added to the invoice.
If you edit an appointment after it's created — for example, updating feeding instructions or adding a new pet — MoeGo will recalculate the applicable fees and prompt your staff to confirm the updated charges before saving.
Each rule applies per pet and can be configured to charge either per day or per administration.
Manage existing rules
Go to Settings > Services > Pricing Rules > click Feeding charge.
From the Feeding charge, you can view all active and inactive rules. Each rule shows the rule name, charge configuration, and applicable care types.
Click the ⋮ menu next to any rule to Edit, Duplicate, or Delete it.
Set up a feeding charge rule
Click Add new rule.
Fill in the Basic info:
Rule name: Enter a name for this rule (e.g., "Owner-provided food charge").
Business: Select which business location(s) this rule applies to, or choose All businesses.
Applicable care types: Select Boarding, Daycare, or both.
Status: Set to Active to enable the rule.
Configure the Rule configuration:
Charge method: Select either:
Charge per day — the fee applies once per day of the stay.
Charge per administration — the fee applies each time the feeding is administered.
Surcharge: Enter the dollar amount to charge for each pet.
Applicable food source: Select the food source this rule applies to. Food source options are managed at Settings > Clients & Pets > Feeding.
Click Save.
Click Confirm. (A confirmation dialog will appear.)
Feeding amount input supports numeric formats only (numbers, fractions, decimals, and mixed numbers). Letters, symbols, and non-English characters are not accepted.
📝 Note: You can optionally check Apply to all unconfirmed upcoming appointments to apply this rule to existing appointments that are unconfirmed and not yet fully paid. Leave unchecked to apply only to new appointments going forward.
Set up a medication charge rule
Go to Settings > Services > Pricing Rules > Click Medication charge.
Fill in the Basic info:
Rule name: Enter a name for this rule (e.g., "Medication administration charge").
Business: Select which business location(s) this rule applies to, or choose All businesses.
Applicable care types: Select Boarding, Daycare, or both.
Status: Set to Active to enable the rule.
Configure the Rule configuration:
Charge method: Select either:
Charge per day — the fee applies once per day of the stay.
Charge per administration — the fee applies each time a medication is administered.
Surcharge: Enter the dollar amount to charge for each pet.
Click Save and then Confirm.
