After an invoice is fully paid, the invoice becomes finalized.
Service items and prices can no longer be changed, but you can still adjust:
👥 Staff assignment (who gets credit/commission)
💰 Tip distribution (how tips are split)
This ensures payroll, reporting, and commissions stay accurate — without reopening or modifying the original invoice.
When should I use this?
Use Edit Staff & Tips when:
The wrong staff member was assigned at checkout
Multiple staff shared the service
Tips need to be split fairly
You need to correct payroll or commission attribution
⚠️ This does not change charges, totals, or payment history.
How it works
The system updates:
Service ownership (staff)
Tip allocation only
The invoice remains closed and finalized for accounting integrity.
How-to Guide
Open Appointment details
Click ⋯ (3 dots)
Select Edit staff
Make your updates on staff and tips
Click Save
Reassign staff for each service
⚠️ The multi-staff per service mode is not supported for editing staff after checkout. More details on Multi-staff per service.
Adjust the tip split between staff and business
Adjust the tip split by service price or staff equally
The tips split will follow the tips settings. But you may manually update tips split based on your specific needs.
More details on How Tips Are Configured.
Device Availability
Some post-checkout adjustments are currently available on Web only.
Capability | Web | Mobile | Notes |
Capture a basic tip at checkout | ✅ | ✅ | Included |
Tip split | ✅ | ❌ | Web only |
Edit tip after checkout | ✅ | ❌ | Web only |
Reassign staff after checkout | ❌ | ❌ | Not supported |
Payroll attribution | ✅ | ✅ | Based on captured tips |
⚠️ Staff reassignment and tip edits must be completed on Web.
If you’re using the mobile app, switch to desktop or browser to make these changes.
FAQs
Does this reopen the invoice?
No. The invoice stays finalized.
Can I change prices or services here?
No. Use Extra Charge or Refund instead.
Will reports update automatically?
Yes. Staff reports, commissions, and tip payouts update instantly.