Receipts give clients clear proof of payment and service details, helping you reduce disputes, follow-up questions, and manual paperwork.
Send Receipt allows your business to:
Share proof of payment instantly
Improve client communication and professionalism
Reduce support questions about charges
Keep transactions documented for clients’ records
⚠️ Once an invoice is finalized, service items and pricing cannot be edited.
Before You Start
Make sure:
The invoice is fully paid
The client has a valid phone number or email saved in their profile
💡 Tip: Update contact details before sending to avoid delivery failures.
How It Works
After checkout:
The invoice becomes finalized
You can access Send receipt
Choose Message or Email
The client receives a receipt with payment details
Invoice vs Receipt
What’s the difference? | Invoice | Receipt |
Primary purpose | Shows what the client owes | Shows what the client has paid |
Who it’s for | Business (internal record & accounting) | Pet parent (proof of payment) |
Created when | When the appointment is created | Each time a payment is completed |
Quantity | One per appointment | Multiple possible per invoice |
Contains | Services, add-ons, pricing, taxes, tips, totals | Payment amount, method, date/time, and what was paid for |
Editable? | Editable before payment only | Not editable (auto-generated) |
After full payment | Finalized and locked | Can be resent anytime |
Typical actions | Add services, adjust prices, apply discounts, and collect payment | Send by SMS/email or print |
Send a Receipt Right After Payment (Web)
Best for: Immediately after checkout
Complete payment
Receipt pop-up appears
Click Send receipt
Choose Message or Email
Send a Receipt from Appointment (Web)
Go to Appointment details
Click ⋯ (3 dots)
Select View receipts
Click Send receipt
Choose Message or Email
Send a Receipt from Invoice (Web & App)
Best for: Accessing from anywhere (most common path)
Go to Appointment details
Tap View invoice
Tap View receipt
Tap Send receipt
Choose Message or Email
Print a Receipt (Web Only)
If the client needs a paper copy:
Go to Appointment details
Click View invoice
Click View receipt
Click Print receipt
What Clients Receive
Receipts include:
Business name
Services provided
Add-ons or extra charges
Tips
Taxes
Total amount paid
Payment method
Date and time
This ensures full transaction transparency.
FAQs
Can I resend a receipt?
Yes. Open the invoice or receipt anytime and send again.
Can I edit the invoice before sending?
No. Finalized invoices cannot be edited. Use Extra Charge if you need to add additional fees.
Why didn’t the client receive it?
Check:
Phone/email is correct
Spam/junk folder (email)
Try sending again