Smarter Invoice & Payment is currently in active rollout.
Smarter Invoice & Payment is MoeGo's upgraded financial system, built specifically for boarding and daycare businesses.
This page covers the current known limitations of the system.
If you are a grooming business considering migration, please read the grooming-specific section carefully before proceeding.
👉 For a full overview of what Smarter Invoice & Payment includes, see Smarter Invoice & Payment: Overview
Data
Data Migration
For details on what happens to your existing appointments, deposits, and payment records after migration, see the full breakdown in the Smarter Invoice & Payment: Transition Guide.
⚠️ Important: Migration to Smarter Invoice & Payment is permanent. It cannot be undone.
Device
Features Not Yet Supported in the Mobile App
When Smarter Invoice & Payment is enabled, some features are currently only available on the desktop version of MoeGo and cannot be performed in the mobile app.
The following actions must be completed on desktop:
Bulk payments – Desktop only
Deposit rule settings – Desktop only
Creating and editing Boarding & Daycare (BD) appointments – Desktop only
Tip splitting and staff reassignment after checkout – Desktop only
📌 Note: Boarding and daycare appointment creation and editing is not designed to support on mobile — this is a separate, pre-existing behavior and is not related to the invoice system.
Feature
Checkout Restrictions
Learn more about Checkout 👈
Once an appointment is marked as Finished, you can no longer apply store credit, discounts, or memberships. (similarly, if you've checked out the appointment even with partial amount, you can no longer apply any promotion).
There is no Undo Checkout option. In the legacy invoice system, you could undo a checkout to revert an appointment's status. In Smarter Invoice & Payment, checkout is final.
You cannot add tips, edit service prices, or make further changes after checkout.
Before checking out, confirm that the invoice date, time, staff, services, tips, and any credits are all accurate.
You are still able to edit staff attribution and add extra charges or tips after checkout using the post-checkout tools.
If you discover a mistake after checkout, the correction path is: Cancel → Refund → Recreate the appointment.
Bulk Payment Limitations
Learn more about bulk payment 👈
Tips must be added individually per appointment before processing the bulk payment — a single tip cannot be added across multiple invoices.
No tip screen appears when paying through the online bulk invoice link.
For bulk payments processed directly (not via online link), the system generates separate receipts for each appointment.
Example: Checking out 8 appointments sends 8 separate receipts to the client (via both email and message).
Message receipts still count toward two-way SMS usage.
Refunds
Learn more about refund 👈
Smarter Invoice & Payment supports full refunds and item-level refunds.
It does not support item-level refund for tip only. To refund a tip, go to the client profile > Payment > Refund, and enter the tip amount manually.
Reporting
Smarter Invoice & Payment does not display future appointment dates in sales-related reports when those appointments have not yet been checked out. This is intentional to protect data accuracy.
Reports show extra charges and tips as separate line items from the original sale.
Group Class
Group Class is not fully compatible with Smarter Invoice & Payment, especially for online booking. Group Class was built on the legacy invoice system and relies on its flexibility for adjustments.
It will be supported in a future update once the underlying fulfillment system is updated.
If your business uses Group Class, it may not function well after migration. Don't hesitate to get in touch with your account manager for more details before migration.
Module
Grooming business
⚠️ Smarter Invoice & Payment is built for Boarding and daycare businesses.
This system was designed from the ground up for boarding and daycare operations. Grooming businesses are not currently part of the rollout plan, and migration is not recommended at this time.
If you run a grooming business and are considering migrating, please read the full section below. Our team can help facilitate the migration, but support for grooming-specific workflows is limited, and the limitations below will apply.
Why was this system designed for boarding and daycare
Boarding and daycare businesses handle complex payment lifecycles — deposits taken at booking, prepayments at check-in, final balance collection at checkout, and refunds across multiple service stays. Smarter Invoice & Payment was purpose-built for this flow.
Grooming businesses, by contrast, typically operate with a simpler, faster payment model: book, groom, pay, done. The structured fulfillment flow in Smarter Invoice & Payment introduces extra steps that don't match how grooming operations work — especially for mobile groomers.
What's different for grooming businesses on Smarter Invoice & Payment
Area | Legacy Invoice (current grooming experience) | Smarter Invoice & Payment |
Checkout flow | Single-step: take payment and finish appointment together | Multi-step: fulfillment, status update, and payment are separated — this feels heavier for grooming workflows |
Edit after checkout | Appointments can be reopened and edited | No undo checkout — once checked out, the record is final |
Deposit rules | Manual, flexible | Rules are set at service type level only — cannot vary by individual service |
Tip workflow | Tip can be added during or after checkout freely | Tip added post-checkout creates a separate transaction with its own receipt |
Promotions at checkout | Store credit, discounts, memberships can be applied at any point | Cannot apply promotions after any payment has been collected |
Fulfillment complexity | Simple status flow matches grooming pace | More structured flow designed for front-desk BD operations — may feel over-engineered for solo or mobile groomers |
Specific limitations grooming businesses will face
Checkout is permanent. There is no way to reverse a checkout. For grooming businesses that regularly adjust prices, add tips, or modify services at the end of a visit, this requires a different approach: all edits must happen before the final checkout step.
Post-checkout charges are a separate transaction. If a tip or extra charge is added after checkout, it creates a new invoice and generates a separate receipt. Clients will receive additional emails or messages for each post-checkout charge.
The checkout flow has more steps. The V4 system separates appointment fulfillment from payment collection. For grooming, where these typically happen in the same moment, this adds friction to every checkout.
If you still want to proceed, contact our support team. We will evaluate and facilitate the migration, but please note that grooming-specific workflow issues have limited support at this stage.