MoeGo provides a flexible and streamlined checkout experience to help you collect payments quickly, reduce errors, and manage complex payment scenarios with confidence.
In MoeGo, appointment status and payment status are managed separately, giving you full control over when and how you charge clients.
This article focuses on taking payment after a service is completed.
For charging before the service starts, see: Prepayment in MoeGo.
Step 1: Start Checkout
After marking the appointment as ready, click Start Checkout.
Step 2: Review and Update Invoice Details
Before completing checkout or charging the client, review the invoice details and make any necessary updates.
Edit Service Staff or Price
Hover over the service item and click Edit
Update the staff assignment or service price
Add or Remove Invoice Items
You can add or remove services, add-ons, or products before charging.
Add items:
Click Add More Items and select services, add-ons, or products
Remove items:
Hover over an item and click Remove
💡 If a client prepaid and items are removed, MoeGo automatically detects overpayment and triggers a refund workflow.
Add or Remove Service Charges
Add surcharges such as late pickup, medication, feeding, or other custom fees.
To manage charges:
Click Add Fees to add a charge
Hover and click Remove to delete a charge
Add Tips
You can add tips manually during checkout.
Click Add Tips
Select or enter the tip amount
Apply Discounts, Packages, or Memberships
💡 Tip: MoeGo automatically applies eligible benefits, and you can stack multiple benefits.
Learn more about Stack Benefits.
You are free to manually apply benefits.
Discounts
Packages
Memberships
Add Convenience Fees
If enabled, MoeGo automatically adds credit card processing fees when clients pay by card.
Enable Credit Card Processing Fee Paid by Clients under the Card processing section.
When clients pay by card, the convenience fee is automatically added
Users with permission can manually remove the fee
Learn more: Processing Fee By Clients.
Add Payment Description
You can add internal notes or client-visible descriptions before charging.
This is useful for documenting service details or payment context.
Step 3: Complete Checkout and Collect Payment
When the invoice is ready, choose how you want to complete checkout:
Check out and charge: Finish the appointment and collect payment now.
Check out only: Finish the appointment without collecting payment.
Check out only
If you want to finish the appointment without collecting payment:
Click <Check out only>
The appointment is marked Finished without collecting payment
Before payment is taken:
Grooming service staff and price can still be adjusted before payment is taken
Services cannot be added or removed
Once a payment is taken, the original invoice is locked from further edits
Any remaining balance can still be collected
Check out and charge
If you want to finish the appointment and collect payment now:
Select a payment method
Click < Charge Now > to complete payment
⚠️ Cash Tendered vs. Cash Amount Received
Cash Tendered is used only to calculate change
It does not change the cash payment amount recorded
(Optional) Split Payments
You can split an invoice across multiple payment methods (for example, card + cash).
Click Split Payment
Select the first payment method and enter the amount
Select additional payment methods as needed
When Left to Pay = 0, complete the invoice
(Optional) Bulk Payments
MoeGo automatically detects unpaid invoices for the client during checkout.
Click Make Bulk Payment
Review unpaid invoices
Select a payment method and complete the charge
Learn more: MoeGo Bulk Payment.
