MoeGo’s Evaluation by Service feature allows businesses to set customized evaluation requirements for each service (e.g., Daycare or Boarding) rather than just per care type. This ensures pets meet safety and operational standards before accessing specific services, improving care quality while streamlining bookings.
Businesses can:
Configure mandatory or optional evaluations per service
Guide pet parents during online booking
Manage evaluations efficiently on the business side
How To Set Up Evaluation
Step 1: Access Evaluation Settings
Go to Settings > Service > Evaluation
Click “+ Add new evaluation service” to define evaluation criteria and processes.
Step 2: Configure Evaluation Details
Evaluation service name: Internal-facing only
Business: Select if multi-location
Evaluation results validity period:
Always valid: Permanent pass status.
Expire after inactivity: Clear the pass after X days of no visits.
Status
Color code: Visually distinguish evaluation appointments in schedules.
Business
Applicable staff: Designate specific evaluators or enable < Auto-assign staff >.
Price & Tax & Duration
Eligible lodging type: Restrict evaluations to specific lodging categories if needed.
Service name in online booking: Customize how the evaluation appears to clients.
Description: Use <Preview> to review the customer-facing display.
Step 3: Attach Evaluation To a Service
Navigate to Settings > Service and select a boarding/daycare service.
Does this service require an evaluation?
No: Evaluation not required
Yes: Select which evaluation service applies
Do customers need to schedule an evaluation before booking regular services online?
No: "Allow booking without evaluation" (Reminds staff to add later)
Yes: "Must book evaluation first" (Blocks booking without evaluation)
Step 4: Set up online booking
Navigate to Online Booking > Settings > Availability > Evaluation to:
Arrival time
Limit by business hours and service duration: Align with business hours/service duration (Settings > Business or Settings > Service).
Customize: Define daily pet limits by weekday.
Override by date: Adjust availability for specific date ranges if needed.
How soon can your client book
How far can your client book
How It Works for Clients booking online
The system auto-detects if an evaluation is required for online booking.
If Evaluation Is Required
Clients see a blue banner prompting them to schedule an evaluation first.
They cannot book the service until the evaluation is completed.
If Evaluation Is NOT Required
Clients book directly.
Staff see a yellow reminder to add the evaluation later.
Manual Booking Evaluation
Add Evaluation to Existing Appointment
Click “+ > Create New Appointment” to select client, pet, and service
If missing evaluation, click "Add Evaluation to This Stay".
Assign evaluator, time, and lodging (if applicable).
Create an evaluation appointment
Click “+ > Create New Evaluation”
Assign business, client, and pet
Finalize appointment time, staff, and room
Evaluation Result
Record Results: Log outcomes as Pass/Fail, assign pet behavior codes, or add notes for future reference.
Alerts remind staff to record results before checkout.
View the result and full history in the pet’s profile.
