Pricing Rules
Pricing rules allow dynamic adjustments based on pet count, length of stay, seasonal demand, and more. These rules help implement flexible pricing structures to maximize revenue and customer satisfaction.
Set up dynamic pricing adjustments based on multiple factors:
Rules type | Pricing rules | Description | Use Case |
Discount pricing | Multiple Pets | Apply a discount when multiple pets from the same household are booked. | If a customer books 2+ pets, apply $5 off per pet. |
Multiple Nights/Days | Offer discounts for extended stays. | If a pet stays 3+ nights, apply $5 off per night. |
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Discount Pricing Settings | Choose how multiple discounts are applied. | Prioritize the best discount or apply all eligible discounts. |
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Demand-based pricing | Peak Dates | Add surcharges for high-demand periods. | Charge an extra $10 per night during Christmas season. |
Surcharges | Late Pick-Up/Early Drop-Off | Apply fees for drop-offs or pickups outside standard hours. | Charge an extra $15 for pickups after 8 PM. |
Exceed 24-Hour Period | Charge extra when a stay extends beyond 24 hours. | If a pet boards from 10 AM Mon to 10 PM Wed, the rate is $50 per 24 hours. But the pet stay till 12 PM, additional fees will apply. |
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Custom Fees | Add special charges based on unique scenarios. | Apply a $10 medication fee per pet if required. |
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To configure, navigate to Settings > Service > Pricing Rules and select the desired rule type to create or adjust your pricing structure.
Multiple Pets
Apply a discount for multiple pets from the same household.
Click < Add new rule> to create new rules:
Rule name
Applicable services: Boarding and daycare service.
Status
Applicable to: Apply discount per pet or additional pet
Same lodging: Specify whether pets must share lodging.
Configuration:
For example, a $5 discount for two or more pets, a $10 discount for three or more pets.
Multiple nights/days
Apply a discount for extended stays. This rule is applicable to boarding services only.
Click < Add new rule> to create new rules:
Rule name
Applicable services
Status
Rule configuration: Apply a price reduction for pets staying over a certain number of consecutive nights.
For example, a $5 discount for three or more nights, a $10 discount for five or more nights.
Discount pricing settings
Determine how discounts apply when multiple rules are in place.
💡Note: Click on < Preview > to check how discounts apply in real scenarios
Only apply the rule with the best discount: Automatically selects the most beneficial discount
Apply all rules in sequence: Allows stacking of multiple discounts.
Peak dates
Apply surcharges for high-demand periods (e.g., holidays).
Click < Add new rule> to create new rules:
Pick dates name
Applicable service: Select specific boarding and daycare services.
Status
Applicable date(s): decide the date range when to apply this surcharge.
Surcharge amount
Late pick-up/early drop-off
Apply additional charges for off-hours pickups or drop-offs.
Click < Add new rule > to create new rules:
Rule name
Business
Applicable care types
Status
Applicable to: Charge per appointment or per pet
Condition: Late pick-up or early drop-off
Time definition: Based on business hours or custom times
Surcharge and tax
Exceed 24-hour period
Charge an additional fee when a pet's stay exceeds 24 hours. This pricing rule is applicable to boarding services only.
💡Note: This fee is a one-time charge for each pet and will appear as a line item on the invoice.
For example, a pet staying from Monday 10 AM to Wednesday 10 AM is charged $150 ($50 per 24 hours). If the pet stays beyond this period, additional charges apply.
When setting up the pricing rule for Exceed 24-hour period:
Status
Fee name: This will be shown as a line item on the invoice
Amount & Tax
Custom fees
Set up extra charges, either manual or automatic.
Click < Add new rule > to create new rules:
Fee name
Description
Status
Applicable to
Business
Price & Tax & Override by business
Auto-apply during checkout
