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Frequently Asked Questions
Frequently Asked Questions
FAQ
29 articles in this collection
Written by
Lily
So when you add a card on file in the customer profile, is it kept on a secure website? I don’t want customers thinking that I keep their card info on my phone
Written by
Lily
Updated over a week ago
How do I transfer my appointments to my staff (or vice versa)
Written by
Lily
Updated over a week ago
If you have a client with 4 dogs, schedule all of them an appointment at once, but client only shows up with 2, how do you cancel the 2 appts without deleting all of the appts?
Written by
Lily
Updated over a week ago
Can I send an invoice in advance of the appointment?
Written by
Lily
Updated over a week ago
Why my "smart scheduling is disabled"?
Written by
Lily
Updated over a week ago
How to access MoeGo desktop & online booking (new) set up guide
Written by
Lily
Updated over a week ago
How to add/edit multiple pets in one ticket
Written by
Lily
Updated over a week ago
How do I edit clock in & out time?
Written by
Lily
Updated over a week ago
How to add tips on the credit card charge
adds tips and signature
Written by
Lily
Updated over a week ago
What is "pop-up view"?
pop-up view on desktop calendar
Written by
Lily
Updated over a week ago
Send next appt reminder right after appt finished
send reminder message immediately to the client about the next appointment
Written by
Lily
Updated over a week ago
Show Waiting list client on the map
how
Written by
Lily
Updated over a week ago
How do I purchase more text / sms?
purchase additional messages
Written by
Lily
Updated over a week ago
Difference between 2 way message and auto message?
send message to clients; auto reminder, auto message
Written by
Lily
Updated over a week ago
How do I send message to myself for test?
Discover the phone number MoeGo system assigned to your account.
Written by
Lily
Updated over a week ago
How do I switch accounts (multi location salons)
Written by
Lily
Updated over a week ago
How do I link online booking page to my website?
embed online booking on your website
Written by
Lily
Updated over a week ago
How do I transfer my business to a new owner?
Written by
Lily
Updated over a week ago
What is "New client application required" for?
online booking set up
Written by
Lily
Updated over a week ago
Why am I not getting notifications on my iPhone?
Written by
Lily
Updated over a week ago
Online booking Q&A
Written by
Lily
Updated over a week ago
Sort service list
Written by
Lily
Updated over a week ago
Reset password
Written by
Lily
Updated over a week ago
Is the map feature working on other countries?
Written by
Lily
Updated over a week ago
What number will client see? Can I use my business number? how does it work?
Written by
Lily
Updated over a week ago
"Smart scheduling is not working"?
Written by
Lily
Updated over a week ago
How to update my billing credit card?
Written by
Lily
Updated over a week ago
Message sent failed?
What should I do if the message shows "Sent Failed"?
Written by
Lily
Updated over a week ago
Address is not shown on search result.
Written by
Lily
Updated over a week ago