Frequently Asked Questions

So when you add a card on file in the customer profile, is it kept on a secure website? I don’t want customers thinking that I keep their card info on my phone

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Updated over a week ago

How do I transfer my appointments to my staff (or vice versa)

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Updated over a week ago

If you have a client with 4 dogs, schedule all of them an appointment at once, but client only shows up with 2, how do you cancel the 2 appts without deleting all of the appts?

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Updated over a week ago

Can I send an invoice in advance of the appointment?

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Updated over a week ago

Why my "smart scheduling is disabled"?

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Updated over a week ago

How to access MoeGo desktop & online booking (new) set up guide

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Updated over a week ago

How to add/edit multiple pets in one ticket

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Updated over a week ago

How do I edit clock in & out time?

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Updated over a week ago

How to add tips on the credit card charge

adds tips and signature

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Updated over a week ago

What is "pop-up view"?

pop-up view on desktop calendar

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Updated over a week ago

Send next appt reminder right after appt finished

send reminder message immediately to the client about the next appointment

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Updated over a week ago

Show Waiting list client on the map

how

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How do I purchase more text / sms?

purchase additional messages

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Updated over a week ago

Difference between 2 way message and auto message?

send message to clients; auto reminder, auto message

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Updated over a week ago

How do I send message to myself for test?

Discover the phone number MoeGo system assigned to your account.

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Updated over a week ago

How do I switch accounts (multi location salons)

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Updated over a week ago

How do I link online booking page to my website?

embed online booking on your website

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Updated over a week ago

How do I transfer my business to a new owner?

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What is "New client application required" for?

online booking set up

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Updated over a week ago

Why am I not getting notifications on my iPhone?

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Online booking Q&A

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Sort service list

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Reset password

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Is the map feature working on other countries?

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What number will client see? Can I use my business number? how does it work?

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"Smart scheduling is not working"?

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Updated over a week ago

How to update my billing credit card?

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Updated over a week ago

Message sent failed?

What should I do if the message shows "Sent Failed"?

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Updated over a week ago

Address is not shown on search result.

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Updated over a week ago